Mandates

The Mandates view is a management tool that allows you to create, amend and delete mandates. Mandates are records of recurring billing agreements that can be used to create collections that are both authenticated DebiCheck or non-authenticated debit orders.

When registered, mandates can be set to automatically generate and approve collections for submission according to your collection rules and strategy. Alternatively, collections can be generated for mandates manually or added without mandates on an ad hoc basis.

This view is accessible by admins, managers and team leads and can be found via the side menu by clicking on the Mandates menu link.

Creating mandates

Within the Mandates view you can create a single mandate or multiple mandates by uploading a populated Excel template.

Single
File upload
Single

Click on the Actions button in the menu bar and select Add. A series of modal windows will appear that require information about the customer and the mandate respectively. Learn more Certain input fields, such as the ID number and account number, can be checked and verified. IDV (built in) and CDV are free sense checks of the input field format, whereas verifying the ID number and the account number (AVSR) are both live services that are pay-as-you-use. Learn more

Once the forms have been completed and submitted, the data table will be updated accordingly. If either EFT or NAEDO was selected as mandate instrument, the new mandate will show in the EFT/NAEDO tab view. Conversely, if DebiCheck was selected, the mandate will show in the DebiCheck tab view.

File upload

Click on the Upload button in the menu bar and select Upload new. A modal window will appear which will ask you to upload an Excel spreadsheet containing the new mandates. The latest Excel template can be downloaded by clicking on the Get template button. The template contains preconfigured columns that need to be completed correctly for the file to be accepted. Learn more

We recommend limiting the number of records to 50,000 per upload.

Once populated, click on the Select file button to upload the file or drag the file into the drag-and-drop area. There is a validation process which ensures that the data fields are populated with the correct type of input. Click on the Save button to complete the upload.

Learn more about troubleshooting file uploads.

Editing mandates

Within the Mandates view, you can edit a single mandate or multiple mandates by uploading a populated Excel template.

Single
Bulk edit
File upload
Single

Select a record within the data table by clicking its checkbox. Click on the Actions button in the menu bar and select Edit selected. A modal window will appear with the existing input field data. Make any required changes directly in the input fields and then click Next. After making changes in the second window click Edit to save.

Bulk edit

If you would like to apply the same changes to multiple mandates, select the desired records by clicking their checkboxes (or click the parent checkbox to select all visible records). Once selected, click on the Bulk actions button and select Edit selected.

A modal window will appear with the existing shared input field data. Make any required changes directly in the input fields and then click Next. After making changes in the second window click Edit to save.

Note that changes made to an input field will be applied to all the records that have been selected. Be careful not to bulk edit data that is not intended to be the same across the data records.

File upload

If you would like to make a variety of changes to one or more records, you can do so via file upload. Click on the Upload button in the menu bar and select Upload changes.

A modal window will appear which will ask you to upload an Excel spreadsheet containing the edited mandates. The latest Excel template can be downloaded by clicking on the Get template button. The template contains preconfigured columns that need to be completed correctly for the file to be accepted. All amendments should correspond to the correct Mandate ID field.

We recommend limiting the number of records to 50,000 per upload.

Once populated, click on Select file button to upload the file or drag the file into the drag-and-drop area. There is a validation process which ensures that the data fields are populated with the correct type of input. Click on the Save button to complete the process.

Learn more about troubleshooting file uploads.